A content management solution for hospitals and health systems

For the past few years, this blog has been heavily focused on Quanum Practice Solutions (EHR/PM/RCM), but it’s important to know that Quest Diagnostics also offers Quanum Enterprise Content Solutions (formerly ChartMaxx), an Enterprise Content Management (ECM) solution created specifically for hospitals and health systems. Because this product has merged under the Quanum Solutions umbrella, and we will have blog posts in the future about the health system space, we thought it would be important to introduce Enterprise Content Solutions more completely.

content managementQuanum Enterprise Content Solutions enables healthcare organizations to easily collect, organize and use clinical, financial, and administrative information. The result is improved patient care, streamlined processes, and a significant reduction in paper and technology solutions that fit the needs of the organization.

Content management is a critical healthcare issue for complex and large health organizations which need to maintain large quantities of patient, billing, legal, and other content, often decades old. This content is typically saved in various file types and systems, impeding information flow. Enterprise Content Solutions connects disparate systems to remove silos and allow free flow of content by authorized users. Example use cases include incorporating imaging test files into electronic health records, on-demand form downloads for patients to fill out prior to a visit, and cataloguing contracts.

A solution for Health Information Management (HIM) professionals

For HIM professionals, Enterprise Content Solutions offers tools that help them meet compliance regulations and audits, while managing records electronically and ensuring that patient charts are completed faster. The result is 24/7 information access that leads to immediate performance improvements and notable productivity gains.

Enterprise Content Solutions’ concurrent chart access allows clinicians, coders, and analysts to view and work on any medical record, at any time, resulting in a significant decrease in chart completion days. Furthermore, the system makes required reporting for HIPAA, Joint Commission, SSA, and others as simple as a few clicks of your mouse.

A solution for hospital-based physicians and clinicians

The Enterprise Content Solutions product suite has helped more than 300 hospitals and integrated healthcare delivery networks improve their content management for more than 20 years, enabling organizations to achieve enterprise-wide content management to promote better patient care, enhance operational efficiencies, and reduce the overall cost of the business of healthcare.

Enterprise Content Solutions seamlessly integrates with and provides single-click access to the complete patient record, or EHR, including the entire multimedia spectrum, without the need to remember different passwords or sign in to multiple applications. Physicians can review charts from anywhere, anytime, and Intelligent eForms eliminate paper from the clinical process. Point-of-care forms can be completed online, in real-time, while viewing the patient’s longitudinal record.

For registration and Patient Financial Services (PFS)

Enterprise Content Solutions makes the registration process easier for patients, employees and management. With this system, knowing exactly what information and documentation is required is simple and straightforward. Plus, patients can electronically sign documents, eliminating the need to carry paper.

The system provides a real-time view of non-compliant registrations, allowing you to quickly correct mistakes, often while the patient is still in-house. The solution also helps you reduce insurance denials by efficiently collecting required clinical documentation, and offers several options for providing information to payers.  Additionally, the Patient Financial Services (PFS) workflow automatically directs tasks to appropriate teams, and built-in monitors allow management to easily oversee the entire process.


Quanum Enterprise Content Solutions has been named the Best in KLAS: Software & Services report* for its DMI software 10 times, including in 2018, after receiving consistently high satisfaction scores in KLAS reports. DMI software is used to scan, create, archive, streamline workflows, and validate electronically stored content for hospitals and health organizations to complement their EHR, enterprise resource planning, and financial systems where additional enterprise data needs to be captured and accessed for better patient care.

To learn more about all of the features, visit QuanumECS.com, or call us at 1.800.444.6235 x2621.

*Healthcare professionals have rated Quanum Enterprise Content Solutions, the enterprise-wide electronic patient record, as the top healthcare Document Management and Imaging (DMI) software product, according to the 2018 Best in KLAS Awards: Software & Services report. This is an independent ranking based on customer feedback on top healthcare information technology (HIT) vendors. ©2018 KLAS Enterprises, LLC. All rights reserved. For more information, visit www.KLASresearch.com.

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