By Laura Hall, Hospital Solutions Product Specialist, Quanum Enterprise Content Solutions
For a patient receiving care, there are few things more frustrating than receiving a surprise bill in the mail months after an appointment. While providers prefer to send bills immediately following service (for the benefit of the patient and to expedite payment), often coordination and paperwork associated with the health insurance process can delay invoices going to patients and payment to providers, causing dissatisfaction all around.
As healthcare becomes more complex, the exchange between healthcare providers, health plans, and patients to secure payment also becomes more complex and burdensome for all parties. In the past, this process was manual for many payers, contributing to time lags between correspondences and heightening the potential for billing errors.
Now, technologies exist to automate the process, reducing data entry expenses and helping lessen or even eliminate paper use. One such technology – automated correspondence management – can conform to a provider’s current workflow, so that the process is integrated and tracks invoices by data element, such as status, due date, and vendor. This functionality ultimately frees the provider to focus on the patient, rather than the paperwork.
Quanum Enterprise Content Solutions (formerly ChartMaxx) incorporates automated correspondence management into its broader capabilities so that providers and health systems can accept payment, explanation of benefits from insurance companies, and other documents in a secure format. Additionally, the software is able to route correspondence to the appropriate parties, and manage process automation.
Recently, Margaret C. Dowling, Senior Vice President and Product Advisor Manager with PNC Healthcare discussed her organization’s implementation of automated correspondence management for its customers. She noted that some of the benefits include:
- Reduced scanning cost (paper handling, outside services)
- Improved document quality (clearer images, legible transcriptions)
- Faster routing of correspondences
- Improved patient satisfaction
- Improved employee satisfaction
The ability to not only research patient inquiries more efficiently using this system, but also provide faster follow up, is the reason why organizations are achieving better patient satisfaction.
To learn how Quanum Enterprise Content Solutions can help your organization with this type of application, connect with one of our Integration Consultants, 1.888.491.7900.