The healthcare market is constantly evolving, and shifting regulations have long been a huge factor. Both the Affordable Care Act and HIPAA drastically changed the way healthcare organizations are run. Additionally, mergers and acquisitions have recently escalated, as companies look to address holistic patient care. In fact, the last quarter of 2018 saw two enormous mergers; first, CVS acquired Aetna in November. Then, Cigna and Express Scripts completed a $67 billion merger less than a year after initially announcing their intent to do so. This paired a top five health insurance payer with the single largest Pharmacy Benefits Manager (PBM).
Much of the impetus in this merger activity is the recent industry focus on patient satisfaction, particularly because satisfaction scores now affect Medicare reimbursements. The Centers for Medicare & Medicaid Services’ (CMS) has incorporated Hospital Consumer Assessment of Healthcare Providers and Services (HCAHPS) survey scores into its payment system: higher scores result in higher payments. Additionally, at the end of the day, the reality is that patients are customers. Customers, when unhappy with the service received, can, and will, take their business elsewhere.
While the landscape of the healthcare industry seems to be shifting continuously, there are a few mainstays—for example, documents have long been crucial to the healthcare industry, and there seems to be no sign of this trend slowing. For years, documents have been increasingly abundant in medical decision making—from establishing a plan of care to determining the medical necessity of a procedure, treatment, or prescription request. Documents are constantly exchanged between physicians for collaboration on patient care, and there are also high volumes of documents constantly being exchanged between physicians and payers. So, while the presence of documents has been constant in the industry, changes to industry standards have, in turn, changed the requirements for document processing.
Amid the changing requirements around documents, clinicians are challenged to meet the ever-evolving demands of the healthcare industry’s document exchange and processing. Fax continues to be the preferred method of sending documents in healthcare. However, rather than relying on legacy fax technology, cloud-based electronic faxing can drive office efficiency by enabling documents to be sent and received through secure and scalable cloud-based electronic faxing that integrates seamlessly with current workflows.
To make document-based processing simpler and more effective, Quanum EHR integrates with Concord Cloud Fax, which allows faxes to be received securely and processed in Concord’s web interface and then pushed directly to Quanum EHR. Concord Cloud Fax replaces fax machines and fax servers with an enterprise-grade cloud fax and document workflow service.
With Concord Cloud Fax, healthcare users have the ability to perform tasks on incoming faxes before indexing them into the patient chart in Quanum EHR for an enhanced user experience. It reduces the cost and complexity of managing on-premises fax equipment and eliminates the need to scan and upload paper faxes. Sensitive patient information is safely transmitted in a secure and reliable manner that ends the risk of missed or inefficient handling of inbound faxes requiring manual follow-up, ensuring HIPPA compliance as well as more timely care for patients.
With shifts in regulations, as well as companies experiencing mergers and acquisitions, the healthcare market will likely always be changing. And, with these changes, the way that documents are required to be processed and handled also changes. For an industry that is extremely reliant on documents, this can be difficult to keep up with. Concord Cloud Fax is a secure, PCI, HIPAA compliant online fax service with industry-leading deliverability and up-time to help enable critical documents to reach their destinations more quickly and securely within the Quanum EHR interface.
Disclaimer: The views expressed in this blog post do not necessarily reflect the views of Quest Diagnostics® or any of its employees.