Successfully acquiring and implementing a document management and imaging (DMI) system requires an enterprise-wide effort. However, few departments will play more integral roles than health information management (HIM) and information technology (IT).
Historically, the roles and responsibilities of HIM and IT have been well defined. While HIM bears responsibility for the integrity and accessibility of clinical data, IT focuses primarily on the technology infrastructure necessary for the organization to operate. A convergence has emerged between these two departments at the intersection of clinical and general information management. This can sometimes lead to confusion, frustration, and even conflict. To avoid these issues when selecting a DMI system, it is important to consider how the expertise of each department affects your primary objective of patient care.
Implementation of a DMI system should be built on HIM competencies. Their intimate knowledge of personally identifiable health record data across the care continuum should act as the blueprint for the systems architecture. By combining these insights with the technical and operational skills of IT staff, you can establish a sound technical foundation to build upon.
Another method that many modern health systems are adopting is the establishment of a new hybrid HIM/IT role. Serving as an intermediary for both departments, this specialized role is ideally suited for the evaluation and optimization of a DMI system.
To learn more about preparing your organization for enterprise content management and the adoption of a professional DMI platform, download our white paper, “Leading enterprise content strategy with health information management: An executive guide for acquiring a document management and imaging platform.”