The College of Healthcare Information Management Executives (CHIME) is well known for its continued efforts to connect senior healthcare IT leaders with engaging content, allowing them to collaborate, exchange ideas, and develop professionally. They produce events like the CHIME Executive Academy all over the country and provide continuing education via these forums to professionals throughout the industry.
One such event was recently hosted in Marlborough, MA by Quest Diagnostics. Our own Chief Information Officer (CIO), Gabrielle Wolfson, helped spearhead the 2-day session, to better connect with IT executives in New England and beyond. The event this year focused on strategic trends shaping the industry today.
On the evening of September 25, the conference began with a well-attended networking reception that included keynote speaker Bart Oates, 3x Super Bowl Champion. Mr Oates, who is perhaps best known for his time with the New York Giants, challenged the New England-based crowd with a speech interspersed with video footage and analysis of Super Bowl XLII. For those who don’t recall, or have attempted to erase the memory, that game featured a dramatic comeback victory by the Giants to defeat the New England Patriots in the last 2 minutes of the contest.
Mr Oates clearly enjoyed the chance to amuse our guests while espousing that trust in your teammates is paramount to success, along with a willingness to persevere despite the challenges faced in all our endeavors. His storied career on and off the field and his perspective provided a memorable opening to the occasion.
The following day saw a full calendar of captivating topics, presented by CHIME faculty, including:
- Transformative technology in today’s provider environment
- Setting vision and strategy in dynamic times
- Make change happen: Monitor and influence the dynamics of adaptive change
- Innovation theory and toolsets
- Case study exercise: Building a platform for innovation
Senior Vice President and CIO of Yale New Haven Health System, Lisa Stump, led the first session on transformative technology and set the tone with a strong presentation that embraced some of the emerging and established technologies while cautioning against the desire to reach for the “bright shiny objects” that seem to constantly appear. She recommended an enhanced focus on not just innovation but building effective pathways towards innovative practices that benefit organizations long term.
Session #2 on setting vision brought Mary Finlay to the lectern. Mary is a Lecturer in theDepartment of Health Policy & Management at the Harvard T.H. Chan School of Public Health. Her presentation engaged the audience with a number of questions about the current state of their enterprise, while challenging them to think beyond established norms. A spotlight on decision-making anchored her talking points, advising against falling into patterned behaviors, particularly what she called the “HiPPO” syndrome of defaulting to the “Highest Paid Persons Opinion” when strategizing.
Gerald Greeley, CIO of Signature Healthcare, MA was next to take the stage, moving the conversation to the actionable topic of making change happen. Mr Greeley seamlessly integrated the decision-making points of the previous session, while taking it all a step further, emphasizing the need to anchor the agreed upon changes in the culture of an organization by actively celebrating the individuals who adopt the changes most effectively. The end result being a staff that embraces changes positively, and with faster adoption.
The afternoon agenda brought Tim Stettheimer, PhD, VP of Education at CHIME and his affable style displaying the virtues of applying the scientific method to innovation theory. Dr Stettheimer simplified the processes by linking them to hypothesis-driven analysis. He further offered up real-world examples using a commonly available planning tool known as a business model canvas to detail the key partners, activities, and resources required to address a perceived need in any business system. By breaking down innovation into 3 key areas of feasibility, desirability, and viability, our guests were given simple tools to drive decision-making.
These tools and others would form the basis of the final session of the day, an innovation case study, led by Jerry Mourey, a former CIO and current HIT Executive Management & Solutions Consultant. Along with Dr Stettheimer, the two presenters worked together to lead the audience in an interactive exercise where a potential issue or improvement to their enterprise was explored and evaluated from beginning to end. The collaboration between the attendees was inspired, with their many individual contributions adding to the lively dialog.
To round out the day, our participants were treated to a comprehensive tour of Quest Diagnostics Laboratory of the Future. Our Marlborough, MA lab boasts over 200,000 square feet of state-of-the-art diagnostic technology, offering the most comprehensive test menu available, processed in New England’s backyard to optimize turnaround time and response. The tour is truly impressive, heralding the talented people and processes that are the core of the Quest vision, empowering better health with diagnostic insights.
We extend a sincere thank you to all our attendees, CHIME faculty, and our own Quanum Solutions HCIT marketing team that helped produce this exciting, successful event. We look forward to additional collaborations like this in the future that promote Quest and cultivate strong relationships throughout the healthcare industry. Please also take a moment to visit the CHIME events page for additional education opportunities online or in person that may be of interest to you.
“It was a pleasure to host such an informative and engaging event with so many like-minded executives from the region. The desire to enhance our businesses with transformative technology united every participant and the shared experience only galvanizes our resolve to remain vigilant champions of innovation.”