Quest Diagnostics is excited to present this article excerpt, reprinted with permission from Tom Skelton, Chief Executive Officer at Surescripts^®.

We all know some of the complexity in healthcare is unavoidable. It takes a wide range of organizations to ensure patients are cared for, and it’s no small task to understand their needs and balance their interests. But the last two years have been especially challenging for the healthcare industry, and a few particularly stubborn healthcare issues keep coming up repeatedly.

It seems like we’ve normalized the new normal – living in an unpredictable world coupled with an explosion of innovation that aims to solve challenges like the cost of medications, administrative inefficiency and gaps in patient information.

With that in mind, what should we expect to see in 2022?

1. The interconnectedness of healthcare will take on greater urgency – and bring both opportunities and risks.

In the past two years, there have been dramatic shifts in employment, people’s locations, insurance coverage, health conditions, behavioral needs and more. At the same time, the health care industry is rapidly changing as well. Health tech startups raised a record $15.3 billion in 2020, chain pharmacies and grocery stores are building full-service general practitioner offices, and new standalone healthcare services are increasingly entering the market.

I expect the industry to generate more patient data from more sources than ever before as providers address these shifts and patients’ general care continues to evolve.

But the problem is, meaningful data isn’t always available at the right time, in the right place, for the healthcare professionals who need it. A clear picture of patients and populations leads to better healthcare decisions—wherever they are made. And as we push for greater interoperability and innovation in healthcare, we also need to keep raising the bar for secure, complete, and accurate information.

2. But at the same time…interoperability alone won’t be enough.

While the healthcare industry strives for greater healthcare interoperability, there will also be growing recognition that interconnectedness alone isn’t enough. That’s why I believe we’ll see increased adoption of smarter technology built on advanced analytics throughout 2022. Specifically, the healthcare industry will use clinical intelligence to combat healthcare professional burnout. For clinicians, balancing COVID-19 related duties and patient care with innumerable faxes, phone calls and communication issues are contributing to an epidemic of burnout.

Bringing actionable clinical intelligence into the care process in 2022 will also help address gaps in patient information and give providers and payers insights into events such as a patient going to a doctor, presenting at the hospital, and being admitted or discharged.

By receiving notifications in their electronic health record (EHR) workflow, providers will be able to proactively follow up with patients experiencing significant care events that plague the system today, like lapses in care, missed care interventions, and medication non-adherence. For example, patients whose outpatient care teams don’t receive a timely hospital discharge summary are 10 times likelier to return to the hospital.

3. Convenient care and increasing patient control of their clinical history will become a permanent fixture.

Although there are reports of telehealth services leveling off, I believe telehealth will begin to pick up again as we continue to social distance to limit exposure to COVID-19. More providers have adopted virtual channels to serve their patients, and more and more individuals have tried (and now prefer) the convenience of provider consults via mobile devices. It may soon become a prerequisite for other patients, with some health plans beginning to require telehealth visits first.

4. There will be continued tension across the system as we sort out the boundaries and lenses for meaningful price transparency.

Unsurprisingly, the cost of healthcare services, especially prescription drugs, is on the minds of patients, care providers, technology developers, legislators and more. An IQVIA study found that out-of-pocket costs for retail prescriptions and non-retail medicines increased $1 billion in 2020 to a record $77 billion. As legislators at the federal and state level try to reduce prescription drug costs, health IT and health providers are also pushing to address this problem.

In 2022, we’ll see more prescribers gain access to patient-specific prescription drug cost and coverage information at the point of care, so they can help patients get started on more affordable medication therapy.

5. Health equity will influence care more systematically.

It’s well known that socioeconomic status, education, neighborhood and physical environment, employment, and social support networks, as well as access to healthcare, may impact our health more than our individual genetic code. Throughout 2022, we should expect to see more services emerge to make the collection and availability of data on social determinants of health more ubiquitous for healthcare professionals.

As we’ve normalized the unpredictability and rapid changes in this new normal, we recognized that the healthcare experience needs to be simple, with technology that’s easy to access at the right time and intuitive to use. It needs to be intelligent, delivering not just raw data but insights that are tailor-made for the patient at that particular moment of care. It also has to be trusted, empowering care teams to act with confidence. And it has to be not just technically interoperable but proactively and automatically shared with everyone involved in patient care.

I’m optimistic about the year ahead because the last two years have shown that the healthcare industry will continue to demonstrate resilience, adaptability, and devotion to delivering care in the face of significant disruptions in healthcare and society at large.

Quanum Practice Solutions from Quest Diagnostics offers a full range of products and services to support the needs of physicians and patients. Quanum Electronic Health Record is fully certified to meet CMS regulatory requirements and includes electronic prescribing functionality. Contact us via email to learn more.

Disclaimer: The views expressed in this blog post do not necessarily reflect the views of Quest Diagnostics®, or any of its employees.