Interest and engagement in personal healthcare is on the rise. A biennial survey conducted in 2020 by the Deloitte Center for Health Solutions revealed that “more consumers are using technology for health monitoring and are willing to share their data.” Furthermore, it showed that one of their top desires is to have a communicative and trusting relationship with their doctor.
Building a collaborative healthcare experience starts with shared access to health data. A recent survey commissioned by The Pew Charitable Trusts demonstrated that 61% of adults want the ability to download their records on mobile devices to help them manage their own health. This suggests support for the data access rules mandated under the 21st Century Cures Act, legislation passed in 2016 largely governing activities of the FDA, which included provisions for greater patient access to health data.
However, more can be done. While policies can help improve access, patients rely on providers to help them understand their data, including what information they should focus on and how it should inform their decisions and lifestyle. Showing them how to access and understand their data can help build loyalty.
Additionally, people continue to embrace wearable technologies as an opportunity to become more engaged in their personal health. In 2020, 42% of US consumers said they used tools to measure fitness and track health-improvement goals, according to the Deloitte survey. Among those, 77% attest that this has helped change their behaviors at least moderately.
While the data provided by wearables may not always be pertinent to an individual’s health issues, it’s important to embrace patients’ interest and excitement. Speak with your population about wearable technologies to help them understand how they can best make use of them based on their personal health conditions and goals. Share your opinions on how you can both use the data as part of a collaborative healthcare experience.
The desire for greater care collaboration isn’t limited to the patient-clinician relationship. In fact, 81% of adults say they would support the exchange of health record information between providers when caring for the same person. This includes some key information that currently falls outside of those specified by current federal policies.
With a heavily fragmented EHR market that includes more than 300 products, it’s critical to identify a reliable EHR vendor that offers the best user experience for your unique operational needs, along with robust interoperability between differing systems. Quanum® Electronic Health Record helps practices enhance quality, productivity, and patient outcomes by accessing and documenting important patient information.
Download our latest white paper, “Prepare for a revolution in the patient experience: Consumerization trends defining the future of healthcare” to learn more about collaborative care profiles.
Check back soon for our final post in this series about common expectations of today’s healthcare buyers, which will discuss transparent billing. Check out our previous posts on the importance of provider reputation, convenient scheduling, and remote patient care.